I haven't received my package.Updated 10 months ago

If you haven’t received your package, even though the tracking shows it as delivered, please first check the tracking details. It’s possible your package was left with a neighbor or at a designated drop-off point. If you’ve checked this and still can’t locate your package, contact us at [email protected] with your order number.

We will send you a sworn statement form regarding the non-receipt of the package. Once we receive the signed form from you, we’ll resend your lost package.