If you've decided to cancel your order, please send us a message at support@flower-power.io. If your order has already been shipped, you will need to refuse the delivery. This can also be done online via the DHL app. Once you provide us with proof th

If you&apos;ve decided to cancel your order, please send us a message at <a rel="noopener">support@flower-power.io</a>.If your order has already been shipped, you will need to refuse the delivery. This can also be done online via the DHL app. Once you provide us with proof that you&apos;ve refused the delivery, we can proceed with canceling your order.If you paid by bank transfer, please provide us with your IBAN so we can refund the amount to your account.If you paid by credit card, the amount will be refunded to your card.

I want to cancel my order.

If you haven’t received your package, even though the tracking shows it as delivered, please first check the tracking details. It’s possible your package was left with a neighbor or at a designated drop-off point. If you’ve checked this and still can

If you haven&#x2019;t received your package, even though the tracking shows it as delivered, please first check the tracking details. It&#x2019;s possible your package was left with a neighbor or at a designated drop-off point. If you&#x2019;ve checked this and still can&#x2019;t locate your package, contact us at <a rel="noopener">support@flower-power.io</a> with your order number.We will send you a sworn statement form regarding the non-receipt of the package. Once we receive the signed form from you, we&#x2019;ll resend your lost package.

I haven't received my package.

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Communication

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Regulations & Legal Guidelines

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