The average shipping time for our orders is 1-3 business days after payment is received. However, due to various factors, it might occasionally take a bit longer for your order to arrive. If you haven’t received your order 7 days after receiving the
International shipping usually takes around 7 to 14 days. We kindly ask for your understanding if your delivery takes a bit longer, especially if the destination country is farther from our shipping location. Rest assured, we are doing everything we
We ship to the following countries within the EU:. Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Sloveni
The shipping cost within Germany is €5.99. We cover the shipping fees for orders over €69. For international orders, the shipping cost is €14.99.
We understand that discretion is very important! That's why all your orders from our shop are carefully packed and shipped in a discreet, plain package. Even if your neighbor receives the package, they won’t be able to tell what's inside by either sm
As soon as you receive your shipping confirmation, we’ve handed your order over to DHL, even if the tracking status still shows 'Shipment electronically announced.' Here’s why: we often hand over multiple orders to DHL at once, and your order will ge
If your tracking information for shipments within Germany hasn’t updated for 7 consecutive days, please contact us at [email protected]. For international shipments, we kindly ask that you wait 14 consecutive days without movement in the tracki
No worries! Just send us a message with your order number and the correct delivery address to [email protected]. As long as your order hasn’t been processed yet, we can easily update the address for you. If your order is already being processed
To ensure your package is delivered correctly, please follow these steps when entering the address:. Name: Your first and last nameCompany: Your Post number (7-digit number)Street: PackstationHouse number: Packstation numberPostal code: Postal code o
We’re sorry to hear you want to return your product!. Please note that returns are only possible for unopened products. You have 14 days from the date of purchase to notify us of your cancellation by email at [email protected], including your o